Exchanges and Returns

Exchanges

You can exchange a product due to change of mind within 30 days of it being dispatched by beauty’s got soul; providing it's unused and in a perfectly re-saleable condition. Please note shipping costs for the return and resend are at your expense, with the resend charged at the standard rate of $15. Exchanges will be processed within 2 working days from the date the returned goods are received. We recommend that a proof of postage is obtained for your return, in the unlikely event that we do not receive the parcel.

If you would like to return an item, please email heybeauty@beautysgotsoul.com with your order number and details of the return or exchange.

Returns

You can return an item within 30 days of it being dispatched by us, providing it's unused and in re-saleable condition. Please note shipping costs are at your expense. Where a refund is due, this will be processed onto the credit/debit card or via Paypal with which the purchase was made, within 2 working days from the date the returned goods are received. Refunds may take 5-7 working days to reflect against an account, depending on the bank. We recommend that a proof of postage is obtained for your return, in the unlikely event that we do not receive the parcel.

If you would like to return an item, please email heybeauty@beautysgotsoul.com with your order number and details of the return or exchange.

Damaged goods

If your delivery arrives and the products are damaged, please email heybeauty@beautysgotsoul.com with your order number and photos of the broken or damaged products. This is not good at all. We will happily send out a replacement as soon as possible along with a sincere apology and request for forgiveness.

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